If the items are in stock, they are normally shipped within 2-4 business days (delivery within an estimate of 3-5 business days).
We ship with GLS, and once your order has been dispatched you will receive a tracking number to track your order.
Large pieces of furniture are shipped with DSV (on pallets) and it is always delivered at curbside.

TO THE EU
Shipping rates for EU countries are 20 €. 
Shipping rates for large pieces of furniture are 50 €.
We ship to all countries within the EU. However, please note that we only ship to the mainland.
We Are Bitte ApS is not responsible for any extra taxes or fees that may apply once the package arrives in the destination country.

TO THE REST OF THE WORLD
Unfortunately, we do not yet ship outside the EU.

Returns

You can return any item within 14 days from receiving the order at your own expense. The return shipping cost must be paid by you and is not covered by We Are Bitte. Remember to always get a receipt for the shipment.
Also make sure to return the item(s) in proper packaging.

The request for cancellation must be notified to us no later than 14 after the delivery and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.
If you wish to make use of your right to withdraw the purchase, you must send us an e-mail at info@we-are-bitte.dk. In your message, clearly make us aware, that you want to use your right of withdrawal.
NB! You can’t return a product by not picking it up at the parcel shop or by refusing acceptance of the delivery at your address. If you don’t pick up your order or refuse acceptance of the delivry, the parcel will be returned to us. You will be charged the shipping cost for this return shipment.

You must pay for the return shipping cost yourself. You can either use our return portal (only if you live en Denmark) or purchase the shipping cost yourself. Return parcels can not be shipped to a parcel shop or with no distribution.
If you live in Denmark and wish to use our return portal, please send us an email at info@we-are-bitte.dk for further instructions. Please note that we will subtract an amount of DKK 39 if you use the return portal. This applies if you return both the full order or only part of the order.

If you have purchased more than one item and you return only part of your order, you will not be refunded the original shipping cost.

When returning an item, you must pay for the shipping costs yourself.
Please follow these steps:

1. Make sure, your returning item meets the return criteria stated below.
2. Fill out the return slip. If you have not received the return slip, please contact our customer service at info@we-are-bitte.dk.
3. Pack your item with the return slip and the receipt of purchase.
4. Send your package to:
   We Are Bitte ApS
   Strandhøjsvej 12 A
   DK - 2920 Charlottenlund
   Denmark

Please note, that if you are shipping an item valued more than DKK 500, you should consider using a trackable shipping service or purchasing shipping insurance.

NB! Large pieces of furniture can only be returned by consulting We Are Bitte.

RETURN CRITERIA / CONDITION OF THE ITEM
When returning a product, you hold the responsibility that the package and the items are in the original condition as when you received it, and in the original packaging with original hang tags etc. You also hold the responsibility that the item has not been assembled, partly assembled, or attempted assembled.

The products must be unused and in the same condition that you received them in. Also, it must be in the original packaging or with the original tags still attached. Please note, that if these criteria are not obtained, unfortunately, the product is considered used and of decreased value. This means that when the purchase is cancelled, you will receive a minor portion or none of the purchase amount refunded. It is up to We Are Bitte to evaluate the item's condition.

WARRANTY
There is a 2-year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material, and fabrication.
If the product is used for other purposes than intended, or if there has been unauthorized alterations made on the product, the warranty is void.

CLAIMS
At We Are Bitte we always strive to ensure that all products are in perfect condition. But if there is still something wrong with the product you have received, please report to We Are Bitte at as soon as possible after the goods have been received.

Please take 3-5 pictures (both close-up and full) of the damage and send it along with an explanation of the problem and a copy of your receipt to us at info@we-are-bitte.dk.  
We will consult the pictures and explanation to evaluate if it is a production or material claim, or if is regular wear or faulty use of the product.

We will not cover claims, damages or wear created by faulty use, missing care, regular wear or unauthorized alterations of the product.
Please note that our furniture is made from wood which is a natural material, and differences in color etc. is part of the product and not to be considered a claim.

If the claim is accepted, we will usually solve it be replacing the faulty parts.

We will cover reasonable expences due to the faulty or damaged items.

Always consult us at info@we-are-bitte.dk before returning a faulty or damaged product.

WRONG DELIVERY
We do our very best to pack your orders correctly, but if your delivery is not identical to your order, please contact us at info@we-are-bitte.dk as soon as possible and no later than 14 days upon receiving your order.
In the case of a wrong delivery, you can either have the wrong product replaced (if we have it in stock) or refunded. You must return the wrong item to us.
We will pay the shipping costs associated with the wrong delivery.
The wrong item must be returned within a total of 14 days.
Please note, that you should always contact us at info@we-are-bitte.dk prior to returning a wrong delivery.